Refund Policy — Zawajlink

This Refund Policy explains how refunds work for paid Zawajlink subscriptions (Premium and Premium+). It applies to all users who have paid for a subscription.

1. Your statutory right to cancel (UK)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel a subscription within 14 days of purchase without giving a reason.

Important exception: if you access the digital service within the 14-day window (e.g. use Premium features), you acknowledge that you have waived your right to cancel. However, we choose to extend the following goodwill refunds even in that case — see section 2.

2. Our refund commitments

Within 14 days of purchase

Full refund regardless of use, on request.
Cancel from Account → Billing or email us at hello@zawajlink.com.

After 14 days — pro-rata refund (first 90 days)

If you cancel a monthly plan after 14 days, we will refund the unused portion on a pro-rata basis (up to 90 days after the original purchase).
If you cancel a yearly plan after 14 days, we will refund the unused months on a pro-rata basis (up to 90 days after the original purchase).

After 90 days

Refunds are not automatically available. Please contact us — we review case-by-case.
Cancelling still stops future renewals.

3. How to cancel

Log in to Zawajlink
Go to Account → Billing
Click Cancel subscription

Or email hello@zawajlink.com from your registered address. We will confirm within 2 working days.

Cancelling stops future charges. Access to Premium features ends at the end of the current billing period (unless a refund is issued).

4. How refunds are paid

Refunds are issued via Stripe back to the original card or payment method.
Refunds typically appear on your statement within 5–10 business days, depending on your bank.
We cannot refund to a different card or bank account.
Stripe's original processing fee is non-refundable and is deducted from the amount returned.

5. Circumstances where refunds are not available

Accounts suspended or banned for violating our Community Guidelines or Terms of Service.
Requests made more than 90 days after the original purchase (unless we choose to make an exception).
Partial periods already used within the current month.

6. Unauthorised charges

If you see a Zawajlink charge you do not recognise, contact us immediately at hello@zawajlink.com with the date and amount. If you believe your card was used fraudulently, contact your bank as well.

7. Your consumer rights

This policy is in addition to your statutory rights as a UK consumer. Nothing here limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If you are unsatisfied with our handling of a refund request, you may contact Citizens Advice or, for consumer disputes, the relevant ombudsman.

8. Contact

Refund enquiries: hello@zawajlink.com

Zawajlink
2 Ennerdale Terrace, Stalybridge, ENG SK15 1EH, United Kingdom